Position Title: Financial Service Manager

Department: Financial Services/ Revenue

Reports To: Senior VP of Financial Services

Status: Exempt/ Full Time/ Hybrid *

Position Summary

Healthcare Services Group, Inc. (HCSG) is seeking a dedicated and experienced Financial Service Manager (FSM) to join our dynamic team. The FSM is assigned to a portfolio of commercial accounts and is responsible for all aspects of billing, credit, and collections for those accounts. The successful candidate will play a crucial role in maintaining the financial health of our organization by engaging with clients, identifying potential issues, and developing strategic plans to minimize risks and optimize receivables collection. This role requires a combination of experience, creativity, and strong verbal and written communication skills.

Position Responsibilities

Client Engagement:

• The Financial Service Manager works with the sales, operations, legal, HR, and finance teams to ensure that the financial performance of the company’s clients is monitored and proactively managed.
•  Engages with clients to understand their financial status and potential challenges in order to negotiate favorable terms for receivables collection.
• Monitors accounts receivable aging reports to identify overdue accounts and coordinates follow-up, clarification, and collection efforts.

Risk Management:

•  Executes credit/risk analysis to assess client financial stability and prepares Aged Trial Balance reports, conducting necessary financial research to support decision-making processes.
• Collaborates with internal teams to implement risk management measures.
• Develops a keen understanding of industry dynamics, especially in Long Term Care and Medicare/Medicaid reimbursements, to anticipate challenges and opportunities for account collection.

Communication:

• Handles customer service calls related to billing and collections with a focus on excellence.
• Engages in tactful communication with internal stakeholders and external clients with the ability to discuss intricate financial details clearly and concisely
• Consistently demonstrates strong written and verbal communication skills

Travel:

• Client meetings as needed
• Conferences 

• Competitive salary
• Comprehensive healthcare and dental benefits
•  401(k) retirement plan
• Professional development opportunities
• Work in a collaborative and supportive team environment
• Opportunities for career growth and advancement

Click here for more benefits information

or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf

*Not available in AR.

• Bachelor’s degree in Finance, Accounting, or a related field.
• 3 to 5 years of proven experience in accounts receivable management and risk mitigation.
• Excellent communication, negotiation, and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in relevant software and financial tools such as Excel
• Prior experience in the long-term care industry is highly desirable, along with an understanding of Medicare/Medicaid reimbursements
• Familiarity with the bankruptcy process
• Strong entrepreneurial spirit
• Demonstrates integrity and handles private records and sensitive material with strict discretion

Join Healthcare Services Group and contribute to our mission of delivering high-quality staff to healthcare facilities across 48 states. In this role, you will be a key player in shaping our organization's financial success. If you have the skills and experience outlined above, we invite you to apply for this exciting opportunity.

Healthcare Services Group is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

*Subject to future schedule changes that may be implemented